As a devoted player of your company OLG Lineage2 (L2) in Taiwan-Hongkong Area and also an oversea customer, I here write this letter to complain against NCTaiwan Co. Ltd for their disability of handling game-BOT problem.
Since last 2 months, many normal L2 players reported they found many suspected BOT-characters everywhere inside the game. The characteristic of this BOT-character is accordance of whole team while hunting monsters and moving.
Although NCTaiwan claims they have tried their best to punish BOT-player, the quantity of account using BOT inside game is actually very high or even at lost-control situation. The main reason is the appearance of a NEW-type of BOT. ONE computer installing this illegal BOT can control other 8-account players “at same time”. We call this as “OCTOPUS-BOT” and have evidence to prove that this BOT programs is made in China-mainland.
OCTOPUS-BOTs seriously affect the stability & influence of L2 Game-Server due to large amount of illegal “DATA packet” exists. Game servers may breakdown by handling too many of this illegal packets. Equality of game is now obviously destroyed by OCTOPUS-BOTs. However, NCTaiwan still ignore this serious problem and act as a routinier. They use their old method to observe behavior of a BOT-character. As a result, NCTaiwan completely fail to ban these game-accounts using OCTOPUS-BOT. These BOT-characters seem openly continue their illegal method to earn “Game money” everywhere. Normal players are now directly affected by them.
Many normal L2 players feel frustrating after they complained to NCTaiwan by E-Box. From their insincere reply, they only adopt current method which is against single-BOT player. This old observation model is applied to ALL kind of BOT-character including OCTOPUS-BOT.
How can NCTaiwan give out such irresponsible feedback? This serious problem has existed for over 2 months. Is it fair to a normal OLG player? Known from my neighbor friends, many L2 players abandoned the game due to serious BOT problem. If this situation remains, I would also consider my withdrawal of L2.
It is time to show your company determination against BOT. As a mother company of Lineage2, I hope you can give NCTaiwan clear instructs to make them improve as soon as possible.
Thank you for your kindly attention.
Yours Sincerely,
XXXXXXXX ID name (請寫出遊戲內本尊的ID…表示你的確是他們顧客)
Server XX
Lineage2 Taiwan-Hongkong Area player