To resolve this issue:

• Insert the CD into the CD drive or DVD drive.
  
• Click Start, and then click Run.
  
• In the Open box, type cmd, and then click OK.
  
• At the command prompt, type the following commands, pressing ENTER after each command:
  
  expand CD-ROM Drive Letter:\i386\config.nt_ c:\windows\system32\config.nt
  expand CD-ROM Drive Letter:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt
  expand CD-ROM Drive Letter:\i386\command.co_ c:\windows\system32\command.com
  exit
  
• Start or install the program. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
  
• Note: The Command.com file is not edited or created in this in the following process. Because of this, you may have to expand it from your Windows XP CD-ROM.
  
  Start Notepad.
  
• In Notepad, type the following entries: dos=high, umbdevice=%SYSTEMROOT%\system32\himem.sysfiles=40
  
• On the File menu, click Save As.
  
• In the File Name box, type Config.nt, and then click Save. Close the Config.nt file.
  
• On the File menu, click New.
  
• In the new blank document, type the following entries: @echo off lh %SYSTEMROOT%\system32\mscdexnt.exe lh %SYSTEMROOT%\system32\redir lh %SYSTEMROOT%\system32\dosx SET BLASTER=A220 I5 D1 P330 T3
  
• On the File menu, click Save As.
  
• In the File Name box, type Autoexec.nt, and then click Save. Close the Autoexec.nt file.
  
• Start Windows Explorer. Locate the Config.nt file, right-click the Config.nt file, and then click Copy.
  
• Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.
  
• Locate the Autoexec.nt file, right-click the Autoexec.nt file, and then click Copy.
  
• Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.
  
• Locate the Command.com file, right-click the expanded Command.com file, and then click Copy.
  
• Right-click the %SYSTEMROOT%\System32 folder, and then click Paste. Restart your computer.